Treedi may collect personal and medical information necessary to provide healthcare services. This may include:

• Name and date of birth
• Email address or contact information
• Medical information such as symptoms, medical history, medications, and treatment details
• Images, documents, or medical photos voluntarily submitted during consultations

We collect only the information required to provide safe medical care and operate our services.

Information may be collected when you:

• Contact Treedi through our platform
• Participate in a consultation
• Upload identification or medical images
• Provide details about your medical history or symptoms
• Complete payment for a consultation
• Communicate with our team or healthcare professionals

Treedi may use personal and medical information to:

• Provide medical consultations and healthcare services
• Allow licensed physicians to review your case and make clinical decisions
• Issue prescriptions when medically appropriate
• Request laboratory tests or medical imaging
• Provide medical documentation or requisitions
• Communicate with you regarding your consultation
• Improve the safety and reliability of our platform

Treedi does not sell or commercially distribute personal health information.

Access to personal health information is strictly limited to licensed healthcare professionals involved in your care and authorized technical providers responsible for maintaining the Treedi platform.

Administrative service team members assisting with communication do not have access to medical images, identification documents, or clinical information submitted for physician review.

All authorized individuals must follow strict confidentiality and privacy procedures.

Treedi uses industry-standard safeguards to protect your information, including:

• PHIPA (Personal Health Information Protection Act) compliant communication standards
• SSL encrypted data transmission
• Secure servers and protected infrastructure
• Strict access control systems
• Encrypted storage of sensitive medical information

While no digital system can guarantee absolute security, Treedi takes reasonable measures to protect information from unauthorized access or disclosure.

Personal health information may be retained for the period required under applicable healthcare record retention regulations. When information is no longer required, it will be securely deleted or anonymized where permitted by law.

By using Treedi and submitting personal or medical information through our platform, you provide informed consent for the collection, use, and storage of your information for healthcare services.